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As a leader, you’ll inevitably encounter conflict, whether with your colleagues or team members. It might start as small quarrels that add up over time, sowing the seeds of resentment, or it might happen as one a big eruption that blocks the channels of communication immediately. You’ve lost control, you start disagreeing about the facts, the whole relationship is broken down. How do you move forward?
Key Topics:
- Why I’m cautious about covering the issues clearing model (0:50)
- The exercise I recommend for you to get the most out of this episode (1:45)
- How the seeds of resentment build in a relationship (3:01)
- Why issues clearing is so important for serious relationships (4:51)
- When to use the issues clearing model (5:42)
- The criteria that need to be met before using the issues clearing model (6:34)
- Why I prefer teams to work through the model together (7:03)
- The five elements of every interaction (7:44)
- How the issues clearing model overcomes the emotional hurdles in a disagreement (10:41)
- How to use my PDF to work through the five categories in the model (11:31)
- The vocabulary of feelings (12:03)
- Distinguishing between a feeling and a judgment (13:03)
- Why you should avoid using the term “I feel…” (13:39)
- Why it’s critical to clearly share what you want (14:36)
- The aspect that makes the issues clearing model work when other attempts at communication have failed (14:49)
- The one fundamental rule everyone must follow (15:27)
- The goal of the issues clearing model (17:13)
- Why you should try the model for the first time with a team (19:32)
- How I use the model in an informal way (20:33)
- Why the rules of engagement have to be followed (21:14)
- Why I believe that issues clearly should be a required skill set for executives (24:39)
- And much more!
Mentioned in this Episode:
Click here for a PDF version of the transcript
